Image by Tessa Rampersad

Rider Care Representative - UK


Employment Type:

Job Level:


Oct 7, 2021


Dorking, Surrey

Job Location:

Make sure to mention in your application:
"I found this opportunity on the What Is Cycling job board."

Job Description

Closing Date for applications: Monday 13th September 2021   SUMMARY Are you passionate about excellent customer service? Are you a natural at developing positive relationships with internal and external customers? Do you enjoy collaborating with talented teammates?  Do you have an interest in cycling and are you eager to help others get on a bike?  If you were able to answer ‘yes’ to these questions, we’d love to talk to you.  We’re looking for a Rider Care Representative to join Specialized UK, providing first-class customer service support to our retail partners and fellow riders.    MAIN INTERFACES   Internal Rider Care Manager Sales, Marketing, Demand Planning, Logistics, Finance Teams, Global Rider Care team, Global Quality team.   External UK Retailer Partners Riders   HOW YOU’LL MAKE A DIFFERENCE Support our dealers and riders with positive and productive conversations to solve their queries, on the phone, by email and in person as required.  Respond to dealer inquiries, providing support for all lines of Specialized product, warranty evaluations, technical support and service parts. Resolve unique or complex issues through creative, rider focussed solutions. Promote relationships between Specialized and the network of retailers Collaborate with the global team, management and internal departments as necessary to resolve rider and product issues Travel: some travel to events throughout the UK may be required.   KNOWLEDGE AND EXPERIENCE Qualifications We’re a community of Rider Care Specialists who can help you get up to speed on the specifics of our products.  If you own a bike and like to tinker with the basics, that’s a great place to start.  If you are proficient in bicycle maintenance and repair proficiency, then that’s good too.  Experience Demonstrated experience in a customer service role Excellent Customer Service skills Computer proficiency in Microsoft Word, Outlook and Excel (Oracle would be a bonus!) Experience in working with a CRM system is helpful, but we can show you the ropes if not! Ability to collaborate effectively with a talented team.    Excellent time management skills to ensure workload is prioritised to meet customer needs and team KPIs An interest in, and some basic knowledge of Specialized products and the cycling industry in general Ability to suggest and carry out practical actions/solutions to deal with issues and solve problems   Hours / Admin Specialized UK a rota based shift pattern for this role based on a 40 hour working week.  This does include weekend working on a shared rotation with your teammates.   Location: our exciting new Head Office is in the Surrey Hills, however our dynamic approach to work means you may spend up to 2 days a week working from home to provide a great work life balance.     Language skills English (fluent)   To apply for this position please send us your resume and cover letter in English. To obtain a more complete picture, we look forward to receiving your video application.   About Specialized First and foremost, we are riders. We share the core belief that bikes help make the world a better place. From product development and operations, to finance and marketing - every role at Specialized contributes to a culture of sustainable, global growth and innovation. Around the world, we work to recruit candidates who are passionate and curious with the belief that everyone has the potential to be a leader.
Make sure to mention in your application:
"I found this opportunity on the What Is Cycling job board."
It helps us to create more job postings and work with more cycling brands. Thank you!
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