Image by Tessa Rampersad

Rider Care Representative


Employment Type:

Job Level:


Oct 7, 2021


Salt Lake City and/or Remote may be considered

Job Location:

Make sure to mention in your application:
"I found this opportunity on the What Is Cycling job board."

Job Description

Are you ready to combine your passion for an active lifestyle with a meaningful and multifaceted career in the cycling industry? At Specialized, our teammates are encouraged to explore roles in a variety of functions throughout their careers. We value curiosity, a desire to try new things, and an eagerness to learn about all aspects of the business. No matter where you begin with the company, you get to decide where you want to go whether it’s marketing, finance, product development, sales, or an international assignment. Join us in making the world a better place through the power of bicycles and build your dream career at the same time! A great place to start is as a Rider Care Representative. You’ll provide riders with the best customer experience possible, playing a crucial role in helping them experience the life-changing benefits of the bicycle. You’ll also develop a deep understanding of our whole business by working cross functionally with other teams, setting you up for a long lasting, successful career with us.     HOW YOU’LL MAKE A DIFFERENCE Deliver concierge-level service to our riders and retailers via phone, chat, and email Provide personalized pre-sale advice by carefully assessing the rider’s needs Convert inquiries into sales and guide riders through the purchase journey Own the rider experience; provide outstanding customer service at all stages of the purchase and ownership journey, tackle problems, and follow-up to the end Resolve technical issues through troubleshooting and diagnostic faultfinding Occasionally work hands-on with bikes to solve customer issues or support re-works; this includes concierge-level of service or urgent needs as deemed by the company WHAT YOU NEED TO WIN Experience in a retail or customer service role Strong written and oral communication skills Hands-on technical ability to problem solve in a relevant field (bike mechanic, automotive, consumer electronics, etc.) The ability to multitask, prioritize, and remain calm when dealing with difficult customers Proficiency with PCs, CRM systems, and the MS suite Live and breathe our core values: The Rider is Boss A passion for bikes and a desire to make a positive impact for riders 2+ years of experience in a customer service role Fluent in bicycle technology and the value it brings to society Salesforce CRM and Oracle experience TELL ME MORE 40 hours per week across 7 days, 7am-7pm (MT) Location: based at Salt Lake City, Utah with the possibility in working from home Benefits include a competitive employee discount Dog friendly offices Travel to events may be occasionally required About Specialized: Here at Specialized we believe that bikes have the power to change lives for the better. We are a culture of barrier-breakers, but we need your unique ideas and backgrounds to help us push boundaries and change the world. We are always looking for creative, innovative, and passionate people who can contribute to our mission of getting people outside. Regardless of your qualifications, if you think this could be you and you're ready to make a difference, please apply! We hope that you will reach out and show us how you can make an impact here. See what we are up to on LinkedIn, Instagram, and most importantly, our #DogsofSpecialized.
Make sure to mention in your application:
"I found this opportunity on the What Is Cycling job board."
It helps us to create more job postings and work with more cycling brands. Thank you!
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