ABOUT SPECIALIZED Innovation has guided our every decision since 1974. As more riders of all ages get on the roads, trails, and streets than ever before, we’re here to do the best work of our lives to push the greatest human powered machine into the future each and every day. We’re a team of barrier-breakers, disrupters, and problem solvers. We’re committed to building a diverse and inclusive workforce where every teammate can succeed as we inspire riders everywhere. In Company Owned Retail, we strive to be a transformative, inclusive, authentic, rider focused, and collaborative team that creates the best bikes and delivers world class rider care attention. Simply said, we provide quality in our products and to our riders at every interaction and are looking for a teammate to be a part of this growing team. Reach out – we’re here to help you build your career at Specialized. JOB SUMMARY The Supervisor/Key Holder balances a passion for people and excellence in retail while encouraging and supporting their team on the floor. The Supervisor/Key Holder is front line and the point person for our store, working directly with riders, both present and remote, as a host, mentor, brand advocate, and customer service ace, to identify and locate the goods, services, and experiences needed to provide solutions quickly and frictionless to keep them riding longer and better. A Supervisor/Key Holder delivers locally authentic interactions that express inclusive, transformative, and ride-focused experiences. And overall, delivers exceptional rider service; enhances rider satisfaction; aids in meeting sales and profitability goals, and supports their teams’ efforts. HOW YOU’LL MAKE A DIFFERENCE Deliver world class rider-service that ensures ongoing sales and high levels of rider satisfaction Meeting and making a connection with riders, asking questions, and listening to riders' needs, then giving options and advice on meeting those needs Inspiring the rider to buy, celebrating the purchase, and creating a lasting positive impression of the specialist, Specialized, and the purchase process Delivering transformative, inclusive, ride-focused, locally authentic, and collaborative experiences for staff and riders alike inside and out, c/o the Specialized Retail Way Assist in ensuring that visual merchandising standards are met and maintained, restocking as needed, ensuring product presentation areas remain clean and organized General cleanliness standards are set at store opening, maintained throughout the day, and reset at close of business, including light janitorial duty Use company literature/resources and available training to stay current on product features Regular, dependable attendance and punctuality Conduct opening and closing responsibilities when store when manager is absent WHAT YOU NEED TO WIN Passion for cycling and the Specialized brand A current or former retail employee with 1-3 years of experience preferred Excellent communication with the ability to effectively interact with riders and team members Must be able to work as business dictates which includes weekends Ability to stand for extensive time periods; while occasionally walking, kneeling, or reaching Able to lift at least 20 lbs. or more and use proper lifting skills TELL ME MORE Industry leading Employee Purchase program Long term loan of a current model-year demo bike Medical, dental, vision, and life insurance* Morning/evening rides with team *For eligible employees Here at Specialized we believe that bikes have the power to change lives. Our culture is one of passion, striving to break barriers and have a positive impact on the world. We want to increase representation of all races, genders, and body types in the cycling industry and are committed to building a diverse and inclusive workforce where all people thrive. We encourage everyone – especially those from marginalized groups – to apply to our job postings and help us earn the position as the rider’s brand of choice. We are always looking for creative, innovative, and passionate people who are eager to contribute to our mission of pedaling the planet forward. Regardless of your qualifications, if you are ready to make a difference, please apply and let us know how you can make an impact at Specialized! See what we are up to on LinkedIn, Instagram, and most importantly, our #DogsofSpecialized.